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    Supply chain

    We stay with what we like.

    And we like exemplary partners.

    After all, we have plenty of them. 1,800 small, medium-sized and large companies supply their goods to us and support us with services. We select each one carefully to ensure that they share our values, and review the quality and safety of their products. In our procurement conditions, we clearly state that our supply chain must meet exemplary demands, from start to finish.

    At a glance

    67 %

    suppliers were reassessed in 2020.


    new suppliers were audited in 2020 using environmental criteria.


    more supplier self-audits have been carried out in 2020 since 2017.

    1. Our ambition

    Ties that stand the test of time

    We are fastidious in our selection of suppliers, particularly in the area of paper procurement. Given that paper makes up the largest proportion of our procurement volume across the Group, we know every single one of our suppliers. We are in constant communication with each of these partners and carry out regular audits.

    As soon as quality is no longer up to scratch and is not improved, we call it a day.

    "By 2030, all our direct suppliers must receive an A in their self-audit.’"

    2. Our actions

    If you have your eye on us, you must have plenty to offer

    We source wood fibre (whether virgin or recycled), adhesives, inks, coatings and much more from more than 1,800 partners across Europe. We are always more than happy to pick small companies to be our partners. Our procurement conditions are clear and precisely worded, so it is easier for us to make and review our choice. Our supplier chain is measured and judged on how these conditions are met.

    Keeping our word – and letting our actions speak louder

    Within our General Terms of Procurement, our suppliers guarantee that they will adhere to the EU chemicals regulation REACH. They guarantee that they will comply with all applicable environmental legislation and the requirements of the Code of Conduct of the Business Social Compliance Initiative (BSCI). This includes a ban on discrimination and corruption, fair salaries, compliance with human rights and occupational health and safety standards. The Model Group’s suppliers also undertake to continually improve manufacturing conditions, handle resources responsibly and protect the environment as best possible.

    Our requirements also apply to our suppliers’ suppliers, and to the Model Group’s entire supply chain as a result.

    No stone left unturned

    We check our suppliers regularly. Part of this happens through the due diligence process of self-audits, but we also carry out audits ourselves. Paper is the most important component of our products. In 2018, we introduced supplier audits at our key paper manufacturers to underscore the high expectations we have of our suppliers. The topics we examine go beyond the minimum requirements for sustainability certifications, meaning that we also look at product quality, manufacturing processes, and employee training.

    As we choose our suppliers carefully and in line with stringent requirements, it is rare that we need to reassess their environmental or social impact in depth. Most of our partners already meet very high standards when it comes to sustainability, but we aim to raise the bar even further.

    The due diligence process below applies to direct procurement for production sites within Switzerland:

    Every supplier, whether new or existing, carries out an annual self-audit using a Model questionnaire and has to supply the corresponding documentary evidence. We focus on reviewing the requirements listed in the General Terms of Procurement.

    2. RISKS
    We assess risk criteria across every relevant area and review whether the supplier, the product, or the service display critical issues.

    If the supplier does not meet our requirements, we ask them to improve and report back.

    We then review whether the improvements meet our expectations and, in case of doubt, carry out an audit ourselves. If their progress is unsatisfactory, we bring our collaboration to an end.

    3. Our goals

    What we want to achieve

    By 2030, we want all our direct suppliers to have achieved ‘category A’ in their self-audit. We use the following measures to consistently implement and enforce our sustainability requirements within the supply chain:

    • Our sustainability requirements are put into practice across the entire Model Group and expanded to also cover the procurement of additives.
    • We choose suppliers that already satisfy the demands of category A, or help them to get there.
    • We are continuing to scale up supplier self-audits.

    GRI information

    Documenting GRI indicators

    This report complies with the Global Reporting Initiative (GRI) standards and aligns the key aspects of the GRI with the four pillars of the Model Group’s sustainability strategy.

    GRI 308-1

    Environmental assessment

    GRI 414-1

    Social Assessment

    To the next topic

    Strategy and Vision

    We do not want to deceive you. We want to set goals we can actually reach.



    Our products have an impact on the environment. That is why we ensure that they are harmless.