Salesforce Operations Specialist

We are one of the leading producers of cardboard packaging and a provider of associated services in the Czech Republic, with more than 1,370 employees in our facilities in Opava, Nymburk, Hostinné and Moravské Budějovice.

We are a member of the Swiss Model Group, with production facilities in Switzerland, Germany, Czech Republic, Poland and Croatia and an annual turnover of approx. 1 067 mil. CHF

According to the ranking established by Bisnode, a company providing data and analyses, we became the most stable Czech firm in the period 2016 to 2020.

• To ensure the entire end-to-end operation in the area of e-commerce, CRM and marketing CRM, provide technical support for the countries
• Responsibility for the further system development, continuous alignment with CI / CD and delivery in the multi-cloud environment
• Management of technical questions with our suppliers and implementation partners, like performance, release and license management, system extensions and add-ons implementation, integration to our system landscape etc.
• Management and monitoring of service level agreement with our service providers
• Development and testing of new functions together with the business and responsibility for the technical documentation
• General support - coordination of third-party service providers
• You will be a member of wider IT business application team
• You will also participate in the strategic development of the roadmap, taking optimal account of costs and benefits and the long-term IT strategy