Salesforce Operations Specialist

We are one of the leading producers of cardboard packaging and a provider of associated services in the Czech Republic, with more than 1,300 employees in our facilities in Opava, Nymburk, Hostinné and Moravské Budějovice.

We are a member of the Swiss Model Group, with production facilities in Switzerland, Germany, Czech Republic, Poland and Croatia and an annual turnover of approx. EUR 730 million.

According to the ranking established by Bisnode, a company providing data and analyses, we became the most stable Czech firm in the period 2016 to 2020.

• To ensure the entire end-to-end operation in the area of e-commerce, CRM and marketing CRM, provide technical support for the countries
• Responsibility for the further system development, continuous alignment with CI / CD and delivery in the multi-cloud environment
• Management of technical questions with our suppliers and implementation partners, like performance, release and license management, system extensions and add-ons implementation, integration to our system landscape etc.
• Management and monitoring of service level agreement with our service providers
• Development and testing of new functions together with the business and responsibility for the technical documentation
• General support - coordination of third-party service providers
• You will be a member of wider IT business application team
• You will also participate in the strategic development of the roadmap, taking optimal account of costs and benefits and the long-term IT strategy